Return Refund Shipping Policy

Introduction

At PersonalizedGiftStore.in, we strive to ensure that every customer is satisfied with their purchase. Due to the custom nature of our products, our return policy is specific to certain conditions. Please read the following policy carefully to understand our guidelines and procedures.

Returns and Replacements

Custom Products

As all our products are personalized and made to order, we generally do not accept returns or exchanges for custom items. However, we do offer replacements under the following conditions:

1. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at WhatsApp-8851788079 with your order number and detailed photos of the damage or defect. We will assess the issue and arrange for a replacement at no additional cost.
2. Incorrect Item Received: If you receive an item that is different from what you ordered, please notify us within 7 days of receiving the product. Provide your order number and photos of the incorrect item, and we will send the correct item as soon as possible.

Conditions for Return

To be eligible for a return or replacement due to damage or defect, the following conditions must be met:

1. Notification Period: You must contact us within 7 days of receiving the item.
2. Proof of Purchase: A receipt or proof of purchase must be provided.
3. Condition of Item: The item must be in the original condition in which it was received, with all original packaging and tags intact.

Non-Returnable Items

Several types of goods are exempt from being returned. These include:

• Personalized products with no defects or damages.
• Items that have been altered, washed, or used after receiving them.
• Gift cards and promotional items.

Refunds

Refunds will only be issued in cases where a replacement is not possible. If you qualify for a refund, it will be processed as follows:

1. Approval: Once we receive your request and inspect the photos, we will notify you of the approval or rejection of your refund.
2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check Your Bank Account: Sometimes it takes a few days for the refund to be officially posted.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Bank Processing Time: There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at WhatsApp-8851788079 or contact@personalizedgiftstore.in.

Shipping Returns

If you are instructed to return a damaged or defective item, please follow these steps:

1. Packaging: Securely package the item to prevent any further damage during transit.
2. Wait for Pickup: We send our delivery partner to your address for pickup the item.

Contact Us

For any questions or concerns regarding our return policy, please contact us at:

Personalized Gift Store
Email: contact@personalizedgiftstore.in
Address: Pabnapara, Sahapur, Malda, West Bengal.

Thank you for shopping at PersonalizedGiftStore.in. We appreciate your business and are committed to providing you with the highest quality products and service.