Frequently Asked Questions (FAQ)

General Questions

What is PersonalizedGiftStore.in?

PersonalizedGiftStore.in is your go-to destination for unique, customized gifts. We offer a wide range of personalized products, including photo-printed t-shirts, mugs, custom photo frames, 3D miniature photo frames, and more.

How can I contact you?

You can contact us via email at contact@personalizedgiftstore.in. We’re here to help with any questions or concerns you may have.

Ordering and Payment

How do I place an order?

To place an order, browse our website, select the product you wish to customize, add your personalization details, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. All payments are processed securely.

Can I cancel or modify my order?

Once an order is placed, it is processed immediately to ensure timely delivery. Therefore, we are unable to cancel or modify orders once they have been confirmed. Please review your order carefully before finalizing your purchase.

Shipping and Delivery

How long does it take to receive my order?

Our standard delivery time is 5-7 days. However, handcrafted items may take longer, typically 5-15 days. We will notify you of any delays and keep you updated on your order status.

Do you ship internationally?

Currently, we only ship within India. We are working on expanding our shipping options to serve customers worldwide.

How much does shipping cost?

Shipping costs vary depending on the product and delivery location. The shipping charges will be calculated and displayed at checkout.

Returns and Replacements

What is your return policy?

Due to the custom nature of our products, we do not accept returns unless the item is damaged or defective upon arrival. Please refer to our Return Policy page for more details.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at contact@personalizedgiftstore.in with your order number and photos of the damage or defect. We will arrange for a replacement at no additional cost.

Customization

What kind of customization options do you offer?

We offer a wide range of customization options, including photo printing, text engraving, and more. Each product page will provide detailed information on the available customization options.

How do I upload my photos for customization?

After placing your order, please send your photo via WhatsApp or email to contact@personalizedgiftstore.in. Ensure that the photo quality is good enough for printing to achieve the best results.

Can I preview my custom product before ordering?

Yes, we provide a preview option for most of our customizable products. After you place your order, we will send you a preview via WhatsApp for your confirmation before printing.

Product Care

How do I care for my custom-printed t-shirt?

To ensure the longevity of your custom-printed t-shirt, wash it inside out in cold water and tumble dry on low heat. Avoid using bleach and iron directly on the print.

Are the custom mugs dishwasher and microwave safe?

Yes, our custom mugs are both dishwasher and microwave safe. However, to preserve the print quality, we recommend hand washing them with mild detergent.

Other Questions

Do you offer bulk orders or corporate gifting options?

Yes, we offer bulk orders and corporate gifting solutions. Please contact us at contact@personalizedgiftstore.in with your requirements, and we will be happy to assist you.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select this option during the checkout process.

How can I stay updated on new products and promotions?

You can subscribe to our newsletter or follow us on social media to stay updated on our latest products, special offers, and promotions.

If you have any other questions that are not addressed here, please feel free to contact us at contact@personalizedgiftstore.in. We are here to help!